Will I be charged more than the bid amount, when I win an auction?
No, there are no hidden auction fees on Odendo
I have won an auction. What do I need to do now?
When you have won an auction, you can see the product in the upper right corner. By clicking on the product, you will be taken to the payment page where you can pay for the product. You will also receive an email, telling you that you have won the auction.
The proof of purchase is attached to the confirmation email you receive after payment. You need the proof of purchase to redeem your product.
If nothing is mentioned about delivery, you must expect that you need to pick up your purchase at the provider. However, it might be possible to agree a freight price with the provider.
How can I get in contact with a team or a sponsor?
The sponsor & team contact information appears on the confirmation received after winning the auction. If you have questions regarding the product you can also find the team contact information at the top of each auction.
I have placed a bid, but I’m getting outbid with the existing amount immediately?
The reason for this is that the person with the highest bid, have inserted a "Max bid ". Until the "Max bid" is reached, he will always have the leading bid.
Why am I not receiving emails from Odendo?
If you do not receive any emails from Odendo, they are most likely ended up in your spam filter. You can fix this in your email settings.
If you have won an auction and contrary to expectations, does not receive a "winner-email" from Odendo, you can always log into Odendo, and find the product in the top right corner.
I've won an auction, but it has been reopened?
When you win an auction, you must pay within 24 hours. If you do not pay within 24 hours, the auction will reopened.
The auction has been prolonged after I have made a bid?
If any bids are made at an auction during the last 5 minutes, the auction will automatically be prolonged with 2 minutes.
Am I allowed to bid on auctions on Odendo if I'm not 18 years old?
Unfortunately, you are not allowed to make bids on any auctions if you are not 18 years old.